Okay ... my update ...
I finally after numerous emails to the BBB and investigators on this case received a refund from a Mike McDermott on behalf of KBR foods.
So it took from May 25, 2010 to August 1, 2011 to receive ANY kind of satisfaction from this company.
BTW I had to dispute the whole reason why my order was not fulfilled, Jeff Eckert was saying to the BBB right up to the end that the reason why I did not get my order of COOKIES was because there was a shortage of grass fed BEEF.
He and KBR foods have NEVER explained how a BEEF shortage would affect a single order of cookies to this date.
So yes, I finally got a refund - after countless phone calls, non stop insults from Jeff Eckert for having the nerve to expect to get something for my money, and numerous emails to the authorities and documenting my HONEST and TRUTHFUL experiences with Jeff and KBR Foods everywhere online there was a discussion about their products.
So even though I got a refund 15 months after ordering for the first time, I would STRONGLY urge people to NOT spend their money with ANY company Jeff Eckert is a part of.
I found his conduct unprofessional, slimy, immature, hostile, passive-aggressive, malicious, misleading, unethical, dishonest and nasty in every aspect. Getting a refund does NOT erase the past 15 months of obnoxious juvenile behavior that has so clearly been documented by his own conduct online and by trying to bury the truth by posting stupid stuff pretending to be other people, like we all can't figure out who it really is.
Steer FAR FAR FAR away from this man and anything he has dealings with is my best advice borne of my personal and direct experience with him extensively over the past 15 months.
IMO, he has earned EVERY warning and bad reference you find out there if you google him or Dick Stevens Nuts. Consider yourselves warned!
Now we will just see if anything goes wrong with the refund ... I just don't trust this guy at all ...